Products
Nearshore software development company that delivers custom solutions and builds autonomous dedicated teams in an efficient and flexible manner
MiTech helps companies go from R&D to commercialization in 6 months
Mi tech audits your entire IT network and pinpoints all the problem areas. Our team swiftly implements solutions that improve your IT and our proactive monitoring and maintenance prevent future breakdowns.
Business Needs and Challenges:
The client had several challenges that needed to be addressed:
Our Managed IT Services include, but are not limited to:
- Fully or Co-managed IT services (if you have an existing IT team that needs extra support)
- Valuable IT Consulting to help you budget and plan for your technology in the future and meet your business goals
- 24/7/365 tech support services to resolve any IT issues quickly
- Remote-managed support for workstations, network infrastructure, and servers of all kinds and proactive monitoring to prevent issues from cropping up in the first place
- Vendor management for hardware and software — sit back and let us find the IT product that fits your business best and work with the vendors on your behalf
- A flat monthly fee that has no surprises and is easy to budget around
Solution:
Fully managed on-site IT department with Service Desk
- As a research organization, our client had managed to operate with a traditional managed service provider (MSP). The MSP would come on-site once or twice a week as needed and would perform all other work remotely according to a standard set of policies. With the goal of rapid commercialization, the support model had to be upgraded.
- Based on experience, Infracore recognized that a seamless integration with the client’s team was necessary. We embedded a dedicated, full-time team to run the IT function for this client. The amount of work required on such an challenging timeline meant close, ongoing collaboration with various stakeholders in the organization working on other parts of the effort. Our team consisted of an IT Manager, a Systems Administrator and a Desktop Support Specialist.
- Our fully managed team was onboarded, backed up and overseen by an Infracore VP of Technology. The IT Manager and VP worked to build out end-user support capabilities and then focused on working with other department heads to develop and execute a comprehensive IT roadmap to support the commercialization efforts.
Migration of on-premises infrastructure to the AWS cloud
- Prior to Infracore, occasional system downtime was tolerable as a research organization with a limited budget, but would no longer be tolerable as a commercial operation with a 24×7 production line. Further, the existing server and storage equipment was aging, and dealing with it would present a complication to a planned facility move the following year.
- Infracore engineers migrated essential workloads to the AWS cloud, including the Laboratory Information Management System and several components of the lab management systems. These systems needed to be configured to specifications approved by the client’s HIPAA compliance officer to ensure data at rest and in transit was encrypted, along with other HIPAA requirements.
Migration of collaboration platform to Microsoft 365
- The client started off using a limited version of Google’s G-Suite for document sharing and on-premises Exchange for email. With rapidly evolving compliance environment and the need for many new employees to be productive, Infracore migrated the Exchange server to Exchange Online and the G-Suite collaboration environment to SharePoint Online.
End Results:
After a 6-month long effort that involved dedicated project specialists in addition to the full-time team, the client was able to meet their target go-live date. The company’s headcount grew from around 45 to more than 100 people because of the commercialization efforts.